More than 30 years ago, The Ritz Theatre Company was founded to bring live, quality, professional productions to our region … and we’re still doing it today.

about-overview

Philosophy

Throughout our history, we’ve aspired to make theatre accessible to everyone, to entertain our audiences with favorites, to challenge them (and ourselves) with complex works, to provide onstage training for actors, to introduce kids to the magic of live theatre, and to help restore the historic building we call our home.

Throughout our history, The Ritz Threatre Company has aspired to make theatre accessible to everyone.

Managed by our staff, supported by a dedicated volunteer base, bolstered by our loyal subscribers, and sustained by our generous sponsors and donors, the Ritz remains a gem in the community it gratefully serves.

Each season, we offer:

  • Six mainstage productions
  • Eight children’s productions
  • An all-kids production
  • A young adult production
  • A summer theatre camp
  • A summer theatre festival
  • Holiday performances
  • Special events
  • Classes
  • Dramatic workshops
  • Outreach programs

Our Mission

The Ritz Theatre Company engages and enriches Delaware Valley audiences by producing professional, diverse entertainment while training artists of all levels in a historic NJ landmark.

ADA Grievance Procedure

The Ritz Theatre Company is committed to both the spirit and the letter of the law of the Americans with Disabilities Act (ADA). Accordingly, we desire to resolve all ADA-related informal complaints and formal grievances in a reasonable, orderly and expeditious fashion. Therefore, the following grievance procedure is established to affect this policy.

Step One: When a patron has an ADA-related complaint, it will be brought to the attention of the House Manager on duty who will attempt to resolve it within the limits of his/her authority. If this does not occur, the patron will be referred to this Procedure, which will be conspicuously posted in the lobby area, and be advised of his/her rights to initiate a formal grievance.

Step Two: When a patron desires to file a formal grievance, the Producing Artistic Director/ADA Coordinator will meet with the patron. Such meeting will take place within a two week period and will happen at a place convenient to a patron with disabilities. The purpose of the meeting is to assist the patron in preparing a written description of the perceived violation of ADA requirements. The meeting is to be conducted in a positive fact-finding/problem-solving fashion and not in an adversarial fashion. The written grievance will include the following data: 1. The patron’s name, address, and telephone number. 2. A detailed description of what is perceived as a violation. This will include, as applicable, who was involved, where and when it happened (time/place). 3. What the patron believes should be done to resolve the problem. After the above written grievance is developed, a copy will be given to the patron and a copy sent to the President of the Ritz Board of Trustees. The Producing Artistic Director/ADA Coordinator will conduct any further investigation that may be warranted and will advise the patron of his/her decision in writing within 30 days of the date of the formal grievance. If an extension of this time is required, the patron will be so advised in writing. In the decision the patron will be advised that he/she has a right to appeal this decision to the Grievance Committee (Step Three) and if there is no appeal within 30 days the decision will be final and the matter considered resolved. A copy of the decision will be sent to the President of the Board of Trustees.

Step Three: The members of the Grievance Committee are: The Producing Artistic Director/ADA Coordinator and two Board members designated by the President of the Board of Trustees. They will meet to consider any appeal of the Step Two decision. This meeting will happen within a two weeks of the appeal. Other staff members of the Ritz may attend if their expertise is required but they are not to vote on the decision. The patron may meet with the Committee personally, as he/she may elect, and explain why the matter remains unresolved. The Grievance committee will prepare a findings and decision letter. The decision should take into account the following considerations: validity of the complaint, what circumstances created the condition, were these standard or unusual conditions, should policy be revised or a new policy established, mitigating factors, resources needed to resolve the problem. This decision will be sent to the patron and will become an agenda item for the next full Board of Trustees meeting. The matter will then be concluded unless implementation, funding, follow-up or similar issues cause it to remain open. If the patron desires periodic updates, they will be provided until the matter is then concluded.